Massage and Sanitation: COVID-19 Novel Coronavirus update

Aloha everyone,

In light of the COVID-19 Novel Coronavirus outbreak, I wanted to take a moment to assure you that we are following a strict sanitation protocol at our clinic. We are following the recommendations of state and government agencies, as well as the American Massage Therapy Association (AMTA). We are open, and it is business as usual.

My partner, Mona Ballard of Mona Thai Bodyworks, is also accepting massage appointments at our location in Ka'ala Healing Arts. You can learn more about her business here:

Proper sanitation procedures for massage therapists:

Massage therapists are licensed by the State of Hawaii and have strict protocols already in place. Your massage therapist should practice the following:
  • Thorough hand washing before and after each treatment
  • Disinfecting the therapy room with a hospital-grade disinfectant (this includes: handles, light switches, knobs, pump-bottles, credit-card machines, etc.)
  • Clean linens for each client
  • Wiping down the face-cradle between each client following the manufacturer's instructions
  • Using trash can liners for the disposal of used tissues

Additional protocols:

  • Have each client wash their hands before and after their massage
  • Instead of using protective fleece covers on the face cradle, use a double layer of face cradle covering to be changed entirely for each client

Regarding cancellation policies for massage appointments:

Our 48-hour cancellation policy has always been waived when clients feel unwell. It doesn't matter how close it is to the time and date of your massage, if you feel unwell, you should cancel your appointment immediately. Receiving a massage when you are getting sick can make your symptoms even worse. You should never get a massage when you have body aches that could be attributed to a cold or illness. In light of COVID-19, both massage clients and therapists should be extra precautious regarding this.

Can I request that my massage therapist wear a surgical face mask during treatment?

At the moment, we have used our entire supply of surgical masks. Unless surgical masks are made available to our clinic, we are unable to grant your request to wear a mask while performing massage. However, our clients are more than welcome to bring their own masks to wear. 

It is business as usual at our North Shore massage clinic near Haleiwa

Thank you for your time in reading this message. We are doing everything in our power to ensure the safety and wellbeing of our North Shore, Oahu massage clients. If you ever have concerns about the sanitation procedures at your local massage clinic, don't be afraid to ask. It is your right to know the sanitation protocols of a clinic before booking a service. 

I highly discourage customers from booking with massage therapists who charge a late-cancellation fee in the event of an illness. This is a poor and unsafe business practice that doesn't take into account the well-being of the community. 

I hope you all stay healthy and happy. Please take the time to do the things you love and spend time with the people who are important to you!

Much Love,
The Haleiwa Massage Muse
at Integrated Massage in Waialua